Shipping policy
Shipping Policy
At Peace‑ly, every item is created just for you through our intentional, made‑to‑order process. Because of this, shipping timelines may vary slightly, but we always aim to get your order to you as smoothly as possible.
Processing Time
All orders are made to order.
Processing typically takes 5-7 business days before your item ships. During holidays or high‑volume periods, processing times may be slightly longer.
Shipping Time
Once your order has been processed, shipping times are estimated as follows:
- United States: 3–7 business days
Please note that these are estimates provided by our carriers and are not guaranteed.
Shipping Costs
Shipping rates are calculated at checkout based on your location and the items in your order.
Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package’s journey.
Wrong Address or Delivery Issues
Please double‑check your shipping address at checkout.
If an incorrect address is entered, Peace‑ly is not responsible for lost packages. If your order is returned to us due to an incorrect address, we can reship it once the reshipping cost is paid.
If your package shows as delivered but you cannot locate it, please contact the carrier directly. We’re happy to help guide you, but we cannot replace orders marked as delivered.
Made‑to‑Order Reminder
Because each piece is created specifically for you, we do not accept returns or exchanges. If your order arrives damaged or incorrect, please contact us within 7 days with photos so we can make it right.